Contact us

Here are some FAQs that may help you with your enquiry:

1. Trouble logging in or Forgotten Username and/or Password
Please use the latest version of our online booking/exam service, available from our homepage: Login. Click ‘retrieve your username’ to make sure this is correct. If necessary you can also update your password. Both of these are self-service links on the log in page. 

2. Exam booking amendments
Applicants (and candidates with an account) can make minor amendments to a booking through their account. For details see our FAQ. If you need to cancel a booking our Withdrawals, Non-attendance and Fee Refund Policy will apply.

3. Face-to-face Exam Booking: Postpone/Reschedule, Cancellation and Late Booking
Once a face-to-face or Performance Grade exam is booked into an exam session, it is not possible to postpone or transfer that booking to a later exam session. The self-service options to reschedule the exam up to 3 days before the date of the existing booking, or make a late booking, will be available approximately 1 to 2 weeks after the booking period has closed. Both these services are not guaranteed, and subject to availability within the exam session dates. Cancellations are subject to our cancellation policy, with updated guidance due to COVID.

4. Change an existing booking from Practical Grade to Performance Grade, or vice versa
It is not possible to change an existing exam entry to a different type of exam. You will need to cancel your existing booking and make a new booking. Cancellations are subject to our cancellation policy.

5. Exam dates
Now available here: Dates and Fees

6. Proof of pre-requisite for entry to Practical or Performance Grade 6-8
If you have received notification by email to provide proof of Grade 5 Music Theory or equivalent, please send a photocopy or scan of the certificate to [email protected]. Please include the Candidate’s name and Contact ID for reference.

Syllabus FAQ

Syllabus Validity and Overlap Periods
For information regarding Syllabus overlap periods where candidates may follow specific requirements from the preceding syllabus, please see information here: Syllabus overlap information.

Do I have to play repeats in the exam?
Da capo (DC) and dal segno (DS) indications should be followed but other repeats (including first-time bars) should not be played, unless stipulated in the syllabus. However, very short repeats may be played at the discretion of the teacher or candidate.

I have a copy of a piece in the syllabus, but it’s a different edition from the one listed. Can I use my copy for the exam?
You can use any edition of the music unless the syllabus specifies a particular arrangement or transcription. Always check the syllabus.

The syllabus I’ve been working on has changed. Can I use pieces from last year’s syllabus in my exam this year?
We offer an overlap period in the first year of a new instrumental/singing syllabus. During the overlap period, candidates may follow specific requirements from the preceding syllabus. Please visit this page for full details.

Can I use a photocopy of the music in my exam?
You should not make or use photocopies unless you have written permission from the publisher. You are allowed to photocopy individual pages in order to avoid a tricky page turn, but only if the publisher of the piece is signed up to the Music Publishers’ Association (MPA) Code of Fair Practice. The Code of Fair Practice is available at www.mpaonline.org.uk and participating publishers are listed in Appendix C.

Other queries
Please ensure that you read the exam information and regulations, the syllabus for your exam or assessment, our guide to music exams and our full Syllabus FAQ page as your query may be answered in these resources. 

Information on the delivery of certificates for the current exams is available on our Results and Certificates page. 

For the UK and Ireland, applicants can submit their request using the contact form below. For all other countries, please submit your request to your local representative.

ABRSM policy

Access to data will be limited to local governments, professional bodies, and academic researchers. (University students are required to send a covering letter from their academic tutor agreeing that the data is not to be published in the public domain and is for academic purposes only.)

Please note that ABRSM cannot provide any personal data relating to individual applicants or candidates.

ABRSM Shop: Use this contact form for shop enquiries only

Please use the contact form below to speak with the customer service team for the ABRSM Shop regarding sheet music and digital sheet music downloads. Alternatively, you can give them a call on +44 (0)161 946 9330

Audio Downloads

For any issues or questions regarding the purchase or download of audio tracks from our Audio Downloads site, please send an email to [email protected]

Apps

All our Apps have a dedicated email address for enquiries so that we can respond to questions and concerns more directly. Please go to our Practice Tools and applications page. Click “Find out more” on the relevant App and then click the Guidance and Support link for the fastest way to contact the team.

For exam guidelines, video demonstrations and practice papers go to our Online Music Theory.

Online Music Theory Results: Results will be published online to the applicant approximately four weeks after the date of the exam. For more details see Results and Certificates.

Help and support – For technical help, contact PSI Customer Support. Phone numbers are available under ‘Customer support and technical enquiries’ on our Guidelines page.